Delete Your Account
We're sorry to see you go. Here's how to delete your Cloud Pass account.
Delete Account via App
- 1Open the Cloud Pass app
Launch the Cloud Pass application on your device
- 2Sign in to your account
Log in with your existing credentials
- 3Navigate to More tab
Tap on the "More" tab at the bottom of the screen
- 4Select Delete Account
Find and tap on the "Delete Account" option
- 5Confirm deletion
Follow the prompts to confirm your account deletion
Note: This action is permanent and cannot be undone. All your data, progress, and subscription will be permanently deleted.
Alternative: Contact Support
If you're unable to delete your account through the app or need assistance, you can contact our support team directly.
When contacting support, please include:
- Your account email address
- Reason for account deletion (optional)
- Any specific issues you encountered
Important Information
Processing Time
Account deletion requests are typically processed within 24-48 hours.
Data Deletion
All your personal data, progress, and subscription information will be permanently removed from our systems.
No Recovery
Once your account is deleted, it cannot be recovered. You would need to create a new account if you decide to return.
Subscription
If you have an active subscription, it will be cancelled immediately upon account deletion. No refunds will be issued for unused portions of your subscription.
Having Second Thoughts?
Before you delete your account, consider these alternatives:
Pause Your Subscription
You can pause your subscription instead of deleting your account. This way, you can return anytime and keep your progress.
Adjust Settings
Consider adjusting your notification settings or preferences if you're receiving too many updates.
Contact Support
If you're experiencing issues, our support team is here to help. We might be able to resolve your concerns.