Privacy Policy
Last Updated: January 2025
This Privacy Policy explains how Blue Lion ("we," "our," or "us") collects, uses, and protects your personal information when you use Cloud Pass ("the App"). By using the App, you consent to the data practices described in this policy.
1. Information We Collect
We collect the following types of information:
1.1 Personal Information
- Account information: Email address, name, profile image
- Social login credentials: Google and Apple sign-in data (used only for authentication)
- Device information: Device model, operating system version, unique device identifiers
1.2 Payment Information
- Subscription transaction IDs and receipt data
- Billing information is processed through Google Play Store and Apple App Store (we do not directly store credit card information)
1.3 Usage Data
- Study progress, question responses, and test results
- App usage patterns, features accessed, and time spent in the app
- Error logs and crash reports for technical improvement
1.4 Communications
- Customer support inquiries and correspondence
- Feedback and survey responses
2. How We Use Your Information
We use collected information for the following purposes:
- Provide and maintain the App's core functionality and features
- Process and manage subscription billing and payments
- Personalize your learning experience with customized study recommendations
- Track your progress, generate statistics, and provide performance analytics
- Send important notifications about your account, subscription, and app updates
- Improve the App, develop new features, and troubleshoot technical issues
- Analyze usage patterns to enhance user experience
- Respond to customer support requests and inquiries
- Detect, prevent, and address fraud, security issues, or technical problems
- Comply with legal obligations and enforce our Terms of Service
- Send marketing communications (only with your explicit consent, and you may opt out at any time)
3. Data Storage and Security
We take data security seriously:
- All data is securely stored on Amazon Web Services (AWS) servers with industry-standard encryption
- We implement appropriate technical and organizational measures to protect against unauthorized access, alteration, or destruction
- Access to personal data is restricted to authorized personnel only
- We regularly review and update our security practices
Data Retention:
- Active accounts: Data is retained as long as your account remains active
- Deleted accounts: Personal data is retained for 2 weeks after account deletion, then permanently deleted
- Legal requirements: Some data may be retained longer if required by law or for legitimate business purposes (e.g., financial records)
4. Third-Party Services and Data Sharing
We may share limited data with trusted third-party service providers:
Analytics and Performance
- Google Analytics: To analyze usage trends and app performance
- Firebase Crashlytics: To identify and fix technical issues
Payment Processing
- Google Play Store and Apple App Store: For subscription management and billing
Cloud Infrastructure
- Amazon Web Services (AWS): For secure data storage and hosting
We do not sell, rent, or trade your personal information to third parties for marketing purposes. Third-party services operate under their own privacy policies.
5. International Data Transfers
Your information may be transferred to and stored on servers located outside your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.
6. Cookies and Tracking Technologies
The Cloud Pass mobile app does not use cookies. However, our website may use essential cookies for basic functionality. Third-party services integrated into the app may use their own tracking technologies as described in their privacy policies.
7. Your Privacy Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal data (subject to legal retention requirements)
- Portability: Receive your data in a structured, machine-readable format
- Objection: Object to certain data processing activities
- Withdraw Consent: Opt out of marketing communications or data processing based on consent
- Lodge a Complaint: Contact your local data protection authority if you believe your rights have been violated
To exercise your rights, please contact us at: support@cloudpass.pro. We will respond to your request within 30 days.
8. Children's Privacy
Cloud Pass is intended for users aged 13 and older. We do not knowingly collect personal information from children under 13. If we become aware that we have collected data from a child under 13, we will take steps to delete such information promptly.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy in the app and updating the "Last Updated" date. Your continued use of the App after changes constitutes acceptance of the updated policy.
10. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at:
- Email: support@cloudpass.pro
- Company: Blue Lion
- Location: Republic of Korea
11. Governing Law
This Privacy Policy is governed by and construed in accordance with the laws of the Republic of Korea, without regard to conflict of law principles.